REFUND - RETURN POLICY
We want you to be happy with your QuinceStyle purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions below.
RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be unused, unworn, in their original condition, and returned with the original packaging and any included accessories.
We may refuse returns that do not meet these conditions.
ITEMS THAT CANNOT BE RETURNED
For hygiene, safety, or other applicable reasons, certain items may not be eligible for return.
Items that have been worn, washed, damaged, altered, or otherwise used may not be accepted unless the issue is related to a manufacturing defect or an incorrect item being sent.
HOW TO REQUEST A RETURN
To request a return, please contact QuinceStyle at support@quincestyles.com with the following information:
- Your order number.
- The item or items you wish to return.
- The reason for the return.
- Photos or other information if the item is damaged, defective, or incorrect.
We will provide return instructions after reviewing your request.
Please do not send items back before receiving return instructions from us.
RETURN SHIPPING
Unless the item is defective, damaged, or incorrect due to an error on our part, the customer is generally responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item, as QuinceStyle cannot guarantee receipt of items that are lost during return transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
Original shipping charges may be non-refundable unless required by applicable law or the return is due to an error on our part.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@quincestyles.com as soon as possible.
Please include your order number and clear photos showing the issue.
After reviewing the issue, we may offer a replacement, refund, or other appropriate solution in accordance with applicable law.
EXCHANGES
If you would like to exchange an item for another size or product, please contact us at support@quincestyles.com.
Exchanges are subject to product availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
SALE ITEMS AND PROMOTIONAL PRODUCTS
Unless otherwise stated at the time of purchase, sale and promotional items are subject to the same return conditions described in this policy.
Where a specific promotion has different return conditions, those conditions will be communicated at the time of purchase.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at support@quincestyles.com.
We will try to accommodate cancellation requests before an order has been processed or shipped, but cancellation may not be possible once fulfillment has begun.
If an order has already shipped, you may need to follow the return procedure described in this policy.
FINAL SALE ITEMS
Products clearly identified as “Final Sale” at the time of purchase may not be eligible for return or refund, except where required by applicable law.
CONTACT US
If you have any questions about returns, refunds, or exchanges, please contact QuinceStyle at support@quincestyles.com.